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Everything you need to know about the product and billing.
Depending on the delivery option you selected at checkout, we’ll email you a tracking link after your order has been shipped.
Follow this link to check the status of your order. We can also send you notifications about any important updates regarding your order – just make sure you’ve opted into notifications.
Changed your mind, or gave the wrong address at checkout? No worries, we’ve all done it. As long as your order hasn’t processed or shipped, you can make changes to it.
You’ll first want to pull up your order. If you placed your order while logged in to your account, login and choose Your Account from the drop-down menu under your username. On your Account page, select Orders from the left-hand side, and find the order you’d like to update from your Order History.
Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. If your order is canceled, you won’t be charged. Find more information about auth holds.
The most common reasons an order might be canceled are:
- Limits on available quantities
- The item is out of stock
- Price or other listing errors
- Additional information is needed by our Credit and Fraud Avoidance department
- Unavailable carrier or shipping method
- Using an older browser or app version which is no longer supported
We will send you an email if any part of your order is canceled or if we need more information to process your order.
We sincerely apologize for the inconvenience. If part of your order is missing, please contact our customer support team immediately with your order number and details of the missing item. We will investigate the issue promptly and ensure the missing product is delivered or refunded at the earliest.
If you experience any issue with your order — whether it’s a damaged product, incorrect item, or a delivery concern — reach out to our support team via email or WhatsApp. At DigiAlmirah, customer satisfaction is our top priority, and we are committed to resolving every issue as quickly as possible.
Once your order is confirmed and dispatched, you will receive a tracking number via SMS or email. You can use this tracking number on our website or the courier’s tracking portal to monitor your order’s real-time delivery status right to your doorstep in Lahore and across Pakistan.
If you wish to change a product, please contact us within 24 hours of placing your order. Our team will do their best to accommodate your request before the order is dispatched. Once shipped, changes may not be possible, but you can explore our easy exchange policy.
You can cancel your order within 24 hours of placement by contacting our customer support team with your order ID. Once the order has been dispatched, cancellations will not be entertained. However, you may refer to our return policy for further assistance.
After submitting your return, please allow at least 2-3 weeks of processing time before checking your refund status.
With some returns, like heavy or bulky items, specialized return methods or delivery companies can help. In these cases, after you start your return on the “Order History” page, you get more instructions.. If you don’t automatically receive a return label, our team or the seller’s support team contacts you.
At DigiAlmirah, we offer a hassle-free return policy. If you receive a defective, damaged, or incorrect product, you may request a return within 7 days of delivery. The product must be unused, in its original packaging, and accompanied by proof of purchase. Our team will guide you through the return process seamlessly.
They say nothing is free in life—even “free shipping.” That’s because, even if we offer free shipping, someone has to pay for it. Usually, that’s going to be us, the business owner!
At this time, we can’t change your delivery address once the order has been processed. If your order hasn’t been processed yet, you can file a cancellation request. Then, you can place a new order with the correct address.
f your order hasn’t arrived by the expected delivery date, you can check the website to see the current status of your order here.
Please note: The expected shipping times for orders outside of Lahore, do not take into account possible delays if your parcel is held up in customs. We would ask you to allow 21 days from order to receive your item(s), prior to further investigation.
If you’ve ordered during one of our sales it gets pretty busy, so your delivery might take a little longer to get to you.
DigiAlmirah offers multiple convenient payment options including Cash on Delivery (COD), bank transfer, and online payment methods. Payment is either collected at the time of delivery for COD orders or processed securely at checkout for online transactions — whichever is most comfortable for you.
Payment Options:
- Cash.
- Checks.
- Debit cards.
- Credit cards.
- Mobile payments.
- Electronic bank transfers.
You will receive timely notifications at every key stage of your order — including order confirmation, payment verification, dispatch, and delivery. Notifications are sent via SMS and/or email to keep you fully informed throughout your shopping journey with DigiAlmirah.
For any additional information about our products, services, policies, or promotions, you can visit our website at digialmirah.com, reach out to us via WhatsApp, or send us an email. Our friendly customer support team is always ready to assist you with any queries you may have.
DigiAlmirah is a proudly Lahore-based online store, and you can find our store details, operational hours, and contact information on the Contact Us page of our website at digialmirah.com. We are available during business hours to ensure you always get the support you need.